Services

Memory Care Support provides a range of consulting services to start-up providers, investors, and established assisted living and memory care communities across California. Operators of dementia care can receive support at any stage of their venture, from reviewing the environment to evaluating potential acquisitions and management companies and assessing ongoing memory care communities for quality of care and potential risk.

Services:
Assisted Living and Dementia Care Operations Consulting
Operational Expertise
Specialized Aging & Dementia Programming
Caregiver Training
Dementia Care Program Development

Assisted Living and Dementia Care Operations Consulting

Contact Daizel Gasperian at dgasperian@memorycaresupport.com

Our comprehensive range of services is tailored to enhance the quality of care and operational efficiency in the assisted living and dementia care sector.

• Conduct thorough acquisition and operations reviews, and provide strategic recommendations to drive meaningful improvements.
• Assess current operations, evaluate the quality of care, and identify potential risks.
• Recommend staffing models for efficiency and productivity.
• Establish quality key indicators to measure outcomes effectively.
• Provide specialized staff training that focuses on delivering exceptional care for individuals with dementia.
• Offer leadership development programs that aim to empower and inspire the team.
• Foster innovation through collaboration and involvement.
• Cultivate a sales-oriented culture that drives growth.
• Ensure that the memory care environment is thoughtfully designed and aligned with industry standards.

Operational Expertise in Assisted Living and Memory Care

Daizel Gasperian, MBA, RCFE, has a 30-year career in elder care, specializing in assisted living and dementia care. As a Senior Vice President of Operations, she managed multiple operations across 5 states, earning the prestigious President’s Award for enhancing operations and financial results. Daizel has a proven track record of revitalizing struggling operations and providing tailored recommendations for stability and growth.

“Daizel has the unique ability to come into a community and quickly earn the trust and support of the staff, community leadership and regional directors/executives at the management company level.  I often called her a swiss army knife because she is so knowledgeable in so many different roles and facets of a community, and ultimately can do whatever is needed to help achieve the desired goals.  She works hard and efficiently and truly cares about not only assisting owners, but also creating the best possible environment for employees, residents and their families.  Ultimately Senior Housing is a people business and that’s why Daizel is so successful at what she does!”

Nick Kavayiotidis, M.R.E.D., B.S.
Senior Housing Developer, Partner
Advocacy Development Partners

Specialized Aging & Dementia Programming

In today’s market, memory care programs are proliferating, but very few demonstrate any real expertise in this complex area of senior care.  Memory Care Support will work with your company to develop a specialized dementia program that reflects your specific vision and mission.  This program will be unique to your goals and set you apart from the competition.

Caregiver Training

Contact Sue Kruse-Moroney at smoroney@memorycaresupport.com

Sue Kruse-Moroney, RN, BS
Sharing Practical Information About Aging and Dementia

Dementia Care Program Development

Contact Daizel Gasperian at dgasperian@memorycaresupport.com

Daizel Gasperian, MBA, RCFE
Memory Care Support brings extensive experience in working with established dementia care communities and assisting new teams in entering the competitive market.

Our comprehensive services encompass:

Creating a dementia-friendly environment
Developing programs to engage residents based on their cognitive and physical functioning
Training staff on understanding dementia, individualized care, managing behaviors, and communication
Collaborating with family and health care providers to best meet the needs of the resident
Ongoing assessment and monitoring to proactively address residents' needs, including changes in condition and safety risks
Providing guidance on quality assurance, key metrics, and anticipating the needs of the resident
Measuring customer service and customer satisfaction
Optimizing staffing models, productivity, and efficiency
Establishing competitive programs and differentiation from competition

“During my time as Co-Founder and Senior Vice President/Chief of Culture at Silverado Senior Living, I had the honor of collaborating closely with Daizel for over 20 years. Daizel initially joined Silverado as the Administrator of our Escondido assisted living community and consistently demonstrated outstanding leadership and mentorship over the years. She consistently maintained a full census of over 90 private residents and was recognized annually for her exemplary work in promoting associate satisfaction and reducing staff turnover.

 Daizel's exceptional performance led to her being called upon to assist communities experiencing management challenges. She effectively trained and mentored other administrators and associates in crucial executive functions, including budget management and compliance with regulations. As a result of her remarkable contributions, Daizel was promoted to manage a region and was actively involved in various company-wide initiatives. She also spearheaded the retention task force and played a pivotal role in developing a highly successful administrator-in-training program.

Daizel's outstanding performance was consistently acknowledged with prestigious awards, including Administrator of the Year and the coveted President's Award, presented to only one associate annually. I confidently recommend Daizel to any company seeking a proficient, experienced, and inspirational teacher, trainer, or leadership mentor.”

Stephen F. Winner MS, SVP
Co-Founder / Chief of Culture (Emeritus)
Silverado Senior Living